FAQ

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Frequently Asked Questions

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If your question is not answered here, please contact us at info@nightlightcinema.com

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Planning Your Visit

Planning Your Visit FAQ

Where are you located?

The Nightlight is located in downtown Akron at 30 North High Street.

We are next to Akron Coffee Roasters, and across the street from United Way of Summit & Medina.

When are you open?

The Nightlight is open seven nights a week! (*Except when otherwise noted.)

The box office, bar, and concessions open 45 minutes before the first show of the day and close when the last show ends.

Where can I park?

Parking is available at meters on High Street, which is free Monday through Friday after 6 PM, and all day Saturday and Sunday.

Parking is also available at the High/Market Parking Deck next to the Akron-Summit County Public Library and across from the Akron Art Museum (on the other side of Market).

Is seating reserved or general admission?

For most screenings, seats are general admission — no assigned seating.

The doors to the cinema open when a showtime has let out and the room has been cleaned. At that point, the seats are first come, first served. (Including the comfy ones up front in Screen 1!)

Do you play trailers?

After a quick introduction from one of our show leaders, we typically play close to 10 minutes of trailers before the show starts.

Do you serve food or drinks? Can I bring my own?

The Nightlight's concessions include classic movie-theater snacks like popcorn (made with coconut oil instead of butter) and candy. We also serve bottled Coca-Cola products, Norka sodas, and waters, as well as canned coffee.

We have a full bar, including multiple wines and beers (local and national), mixed drinks, and a special craft cocktail for each film — not to mention NA and mocktail options!

As for our policy on outside food and drinks, we'd like to avoid anything that will impact the viewing experience for other guests — strong smells, loud sounds, and so on — but reusable water bottles or coffee from Akron Coffee Roasters next door are acceptable.

We'll also make an exception for individuals with conditions like a food allergy.

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Tickets & Pricing

General FAQ

How can I buy a ticket?

You can buy a ticket online, or you can purchase at our box office before the showtime.

(We recommend getting yours online, since shows may sell out!)

How much does a ticket cost?

Regular adult admission: $12

Senior citizens (62+): $9

Students (with ID) and children (12 and under): $9

Members enjoy ticket discounts! Learn more about our membership options.

Event prices vary.

How do I get my tickets if purchased online?

Tickets are delivered to your email, and are in your account, too. When you arrive, we can scan the QR code or take your name to check you in.

Can I get a refund for my unused tickets?

If you’re unable to use your tickets, you may get a refund before the show by logging into your account, or email us at info@nightlightcinema.com with your request.

You can also donate them back to The Nightlight. To donate your tickets, please call (330) 252-5782 or return them to the box office before the showtime.

What types of payment do you accept?

We accept cash and credit card, as well as ticket vouchers and gift cards from The Nightlight.

How can I make a donation?

Thank you so much for your generous support!

You can add a donation at ticket checkout, or to our general fund via the button in the top right of our site. Donations can also be made at the box office.

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Accessiblity

If you will require accommodations during your visit, feel free to contact us ahead of time at info@nightlightcinema.com.

A11y FAQ

Do you offer accessibility accommodations?

Yes! The Nightlight offers:

• Caption-reading devices compatible with most movies
• Headphones that stream the movie's audio • Open-caption screenings for the first showtimes on weekend days when made available by distributors — look for 'Open Captions' badge on film showtime

Additionally, the cinema has a separate entrance leading directly to the front of each theater, where there is space for wheelchairs.

Can I bring my service animal?

If you would like to come see a film and require a service animal or any related accommodations, please contact us at info@nightlightcinema.com. Thanks!

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Membership

Member FAQ

How do I claim my ticket discount?

Log in online to see member pricing or present your ID at the box office.

How do I check, renew, or change my membership?

Log in and click the membership icon at the top right of the screen. From your account page, you can view your membership status, update billing, change levels, or manage auto-renew settings.

What are "Member Mondays?"

On Member Mondays, active members can bring one guest at half off regular admission ($6). Tickets can be reserved online or at the box office.

Can I share my membership discount?

Membership benefits apply only to the individual member and are not transferable.
If you’d like to purchase tickets for someone else using your account, you can link accounts after logging in.
To link accounts, go to your Account page and select “Manage Friends.” Send the invite link to someone who already has a free Nightlight account. Once they accept, you can purchase tickets on their behalf.

Is my membership tax-deductible?

Bronze: 100% deductible.
Silver, Gold, and Platinum: Deductible up to the membership value.
The Nightlight is a 501(c)(3) non-profit with tax ID 26-0855272. Any gift outside of membership is 100% tax-deductible.

If I cancel, do my benefits continue?

Yes, your membership benefits will continue for one month after the last payment if billed monthly, or one year after the last payment if billed annually. You will not be charged again after that, and your benefits will not renew.

How do I cancel my membership?

Log in, select the membership tab, and disable auto-renew.

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Booking

Booking FAQ

Does The Nightlight host local advertisements?

For more information about sponsorship opportunities with The Nightlight, please contact Jenn at jkidd@nightlightcinema.com.

Can I rent out the theater for my event?

We are willing to rent out our space to nonprofits, businesses, and other organizations in our community for special events prior to the evening’s showtimes.

Individuals looking to host an event in the theater may also inquire.

For options and pricing, message Anthony at acrislip@nightlightcinema.com.

Login

How do I log into my account or access my membership?



On desktop:

Click the membership icon at the top right of the screen.


On mobile:

Locate the "hamburger" button at the top right of the screen.
Click the account button at the bottom of the menu.
Click Log In, or Sign Up if you do not have an account yet.
Enter your log in information.
To access your membership, click on the member tab.

Contact

Contact

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